About PRISM
A behavioral health management and revenue integrity company built from complementary expertise in clinical systems and revenue cycle operations.
Our Story
PRISM was developed by first cousins Michael Collins and Keisha Nelson to solve a recurring behavioral health problem: organizations often understand the care they want to deliver or the claims they want to collect, but they lack the connected systems that make both sustainable.
Michael brings the CW360 method for clinical systems, program architecture, documentation integrity, workforce development, compliance, quality, and implementation. Keisha brings decades of medical billing, charge compliance, training, practice administration, and revenue cycle operations. PRISM brings those capabilities under one accountable umbrella.
PRISM strengthens behavioral health organizations by integrating clinical systems, revenue cycle operations, workforce readiness, quality, and measurable management performance.
To become a trusted behavioral health management and revenue integrity partner known for clinically coherent programs, governable operations, and financially defensible growth.
We help organizations convert mission into infrastructure, infrastructure into disciplined service delivery, and legitimate service delivery into collectible revenue and lasting community value.
Core Values
The brand language is simple; the operating expectations behind it are not.
Systems exist to support clients, staff, leaders, families, and communities—not to make them disappear inside bureaucracy.
Critical work needs clear ownership, timing, evidence, handoffs, and escalation rather than reliance on memory and goodwill.
Measures should explain reality, guide decisions, and trigger corrective action—not merely decorate a meeting.
Financial discipline and operational integrity create the capacity to serve more people, more responsibly, for longer.
Leadership
Clinical architecture and revenue cycle operations are governed as complementary functions.
Michael brings behavioral health executive leadership, clinical systems design, documentation integrity, medical-necessity reasoning, utilization strategy, quality, accreditation readiness, organizational development, and the CW360 implementation method.
Keisha brings extensive experience across medical billing supervision, charge compliance, multisite training, process improvement, practice administration, payer workflows, claims operations, and revenue-cycle staff development.
Clinical systems determine what care is delivered, who is qualified to deliver it, how the work is documented, how quality is measured, and how risk is controlled. Revenue cycle systems determine whether the organization is payer-ready, authorized, accurately billed, paid, reconciled, and able to sustain the mission. PRISM brings those systems under one accountable umbrella.
